Melissa Alicea
About Melissa Alicea
Melissa Alicea is a Customer Success Manager at CampusLogic with over a decade of experience in higher education. She has held various roles at Valencia College, including College Professor and Assistant Director of Financial Aid, and advocates for customer needs across departments.
Current Role at CampusLogic
Melissa Alicea serves as a Customer Success Manager at CampusLogic, a role she has held since 2021. In this position, she focuses on advocating for customer needs and issues across various departments. She develops and implements programs and services aimed at enhancing customer satisfaction and retention. Additionally, she identifies and develops upsell opportunities for CampusLogic's products and services. Her work involves establishing trusted advisor relationships with assigned customers to ensure they derive continued value from the offerings.
Experience at Valencia College
Melissa Alicea has extensive experience at Valencia College, where she held multiple roles over several years. She worked as the Assistant Director of Financial Aid from 2019 to 2021, and as a College Professor in New Student Experience since 2020. Her previous positions at Valencia College include Financial Aid Coordinator, Financial Aid Specialist, and Student Services Advisor. She began her career at the college in 2008 as a Financial Aid and Veteran Affairs Workstudy. Her cumulative experience at Valencia College spans over a decade, focusing on financial aid, veteran affairs, and student services.
Educational Background
Melissa Alicea holds a Master's Degree in Public Administration from the University of Central Florida, which she completed from 2014 to 2015. She also earned a Bachelor's Degree in International & Global Studies from the same institution, studying from 2009 to 2012. Earlier, she obtained an Associate's Degree in Transfer Plan: Political Science & Government from Valencia College, completing her studies from 2007 to 2009. This educational foundation supports her extensive career in higher education.
Professional Expertise
With over a decade of experience in higher education, Melissa Alicea specializes in financial aid, veteran affairs, and admissions. Her roles have equipped her with a deep understanding of the complexities involved in these areas. She advocates for customer needs within CampusLogic, ensuring that various departments align to address issues effectively. Her expertise enables her to develop strategies that enhance customer satisfaction and retention, contributing to the overall success of the organization.