Albert Rolland
About Albert Rolland
Albert Rolland is a Senior Customer Success Manager at Camunda, where he has worked since 2020. He has extensive experience in sales and customer management, having held various roles at companies such as Acronis and Zoiros.
Work at Camunda
Albert Rolland has been serving as a Senior Customer Success Manager at Camunda since 2020. In this role, he collaborates closely with sales, technical, and product teams to deliver tailored solutions and recommendations to customers. He has successfully managed and delivered multiple projects and initiatives that have enhanced customer adoption, retention, and loyalty. Additionally, he monitors and tracks customer usage, satisfaction, and feedback, providing regular reports and insights to both management and customers. His proactive engagement has generated new revenue opportunities and referrals for the company.
Previous Experience at Acronis
Before joining Camunda, Albert Rolland worked at Acronis from 2013 to 2020. He held various roles, including Senior Account Manager for Renewal Sales Europe and Senior Sales Manager for Acronis Files Connect in the DACH, Benelux, and Nordic regions. During his tenure, he was responsible for generating new revenue opportunities and managing customer relationships. His experience at Acronis spanned over seven years, during which he contributed significantly to the company's sales efforts in the European market.
Career Background in Sales and Management
Albert Rolland has a diverse career background in sales and management. He worked as a Sales Manager and Project Manager at Zoiros from 2005 to 2013. Earlier in his career, he held positions such as General Manager at MWB Business Exchange and Assistant Manager at Hyatt Hotels Corporation. His experience also includes teaching English at New Horizons Computer Learning Centers and MAN Diesel & Turbo. This extensive background has equipped him with strong skills in customer engagement and project management.
Education and Early Career
Albert Rolland studied at St. Georges Comprehensive School in Maida Vale, London. His early career included roles in the hospitality industry, such as Head Receptionist at The Mayfair Hotel and Front Office Manager at The Stafford London. These positions helped him develop foundational skills in customer service and operations management, which have been beneficial throughout his career in sales and customer success.