Emma Pollum
About Emma Pollum
Emma Pollum is a Senior Technical Support Engineer at Camunda, specializing in large distributed systems and customer support. With a background in DevOps and site reliability engineering, she possesses expertise in SQL, Elasticsearch, Kubernetes, and networking troubleshooting.
Work at Camunda
Emma Pollum has been employed at Camunda as a Senior Technical Support Engineer since 2019. In this role, she focuses on assisting customers in troubleshooting and resolving issues related to distributed systems that utilize the Camunda Platform. Her expertise enables her to effectively address customer concerns and facilitate a better understanding of complex technologies.
Education and Expertise
Emma Pollum possesses a strong skill set in various technical areas, including SQL database administration, Elasticsearch, Kubernetes, and networking troubleshooting. She has developed a deep understanding of Business Process Model and Notation (BPMN). Her self-taught knowledge of Java and software development foundations further enhances her technical capabilities.
Background
Emma discovered her passion for large distributed systems while working at a startup in Los Angeles. Prior to her current position at Camunda, she worked as a DevOps/Java Engineer at Fama: Social Hiring Analytics from 2016 to 2018 and as a Site Reliability Engineer at Pex from 2018 to 2019. Her diverse experiences in these roles have contributed to her technical proficiency.
Achievements
Emma Pollum specializes in helping individuals understand new technologies within complex systems. Her ability to guide customers in root cause analysis and issue resolution is a key aspect of her work at Camunda. She has demonstrated a commitment to customer support and technical education throughout her career.