Jerome Deberteix
About Jerome Deberteix
Jerome Deberteix is a Senior Customer Success Manager with extensive experience in customer relationship management across various technology companies. He has worked at Hyland, Verizon Business, and Sybase Software, and currently holds a position at Camunda.
Work at Camunda
Jerome Deberteix currently serves as a Senior Customer Success Manager at Camunda, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and loyalty by developing success plans that outline key performance indicators (KPIs), critical success milestones, and product adoption strategies. His responsibilities include collaborating with cross-functional teams to ensure alignment with clients' service level agreements (SLAs) and business objectives.
Previous Experience in Customer Success
Jerome has extensive experience in customer success management. He worked at Hyland for several years, holding various roles including Senior Customer Success Manager and Manager of Customer Success. His tenure at Hyland spanned from 2013 to 2023, during which he developed success plans and fostered relationships with key stakeholders. Prior to Hyland, he was a Customer Account Manager at Verizon Business for one year and an Inside Sales Representative at Sybase Software for seven years.
Education and Expertise
Jerome studied International Business, Trade, and Tax Law at Lycee Marguerite de Valois, where he earned a BTS Commerce International from 1994 to 1996. He also attended Lycee Privé Beaulieu, studying Letters and Mathematics and achieving a Baccalaureat A1. His expertise includes fostering trust-based relationships in SaaS and self-managed environments, particularly in the Benelux and France regions.
Early Career Background
Jerome began his career in customer service roles, including positions at ADLER Business Gifts as a Customer Service Representative and Telesales Representative from 1998 to 2005. These early experiences laid the foundation for his later roles in customer success and account management, equipping him with essential skills in client relations and service delivery.