Joshua Roche
About Joshua Roche
Joshua Roche is a Strategic Account Executive with extensive experience in account management and customer success across various technology companies. He has held key roles at Acronis and Camunda, focusing on delivering exceptional customer engagement and building lasting client relationships.
Work at Camunda
Joshua Roche currently serves as a Strategic Account Executive at Camunda, a position he has held since 2024. Prior to this role, he worked as an Enterprise Account Executive from 2021 to 2024 and as a Senior Customer Success Manager from 2020 to 2021. His experience at Camunda has involved engaging with clients to deliver tailored solutions and enhance customer satisfaction.
Previous Experience at Acronis
Joshua Roche has extensive experience at Acronis, where he held multiple roles from 2016 to 2019. He began as an Account Manager focusing on renewals, then progressed to the Americas Renewals Team Lead/Manager, and later served as an Enterprise Business Manager. His tenure at Acronis emphasized client engagement and relationship management.
Education and Expertise
Joshua Roche earned a Bachelor's Degree in Marketing Communication/Advertising from Western New England University, where he studied from 2002 to 2006. His educational background has equipped him with skills in marketing strategies and effective communication, which he applies in his professional roles.
Background in Customer Service
Joshua Roche has a long history in customer service, beginning his career at National Amusements as a Customer Service Representative from 1998 to 2016. He also worked at Enterprise Rent-A-Car in various account management roles from 2006 to 2011. His background has provided him with a strong foundation in client relations and service delivery.
Focus on Client Relationships
Joshua Roche aims to deliver personal engagement and experiences that elevate customer interactions. He emphasizes building long-lasting relationships and partnerships, focusing on client success and satisfaction. His approach integrates customer service with complex technical solutions to meet client needs effectively.