Kaitlin Leighton
About Kaitlin Leighton
Kaitlin Leighton is a Customer Success Manager with a diverse background in customer service and sales across various companies. She has held positions at Enterprise Holdings, Deltek, Liberty Mutual Insurance, Codility, and Power Crunch, and she holds a Bachelor of Science degree in Public Relations, Advertising, and Applied Communication from Suffolk University.
Current Role at Camunda
Kaitlin Leighton currently serves as a Customer Success Manager at Camunda, a position she has held since 2023. Based in the Portland, Maine Metropolitan Area, she focuses on ensuring customer satisfaction and success through effective communication and support. Her role involves collaborating with clients to understand their needs and help them maximize the value of Camunda's products.
Previous Experience in Customer Success
Before joining Camunda, Kaitlin Leighton accumulated extensive experience in customer success roles. She worked at Codility as a Senior Customer Success Manager from 2022 to 2023, and previously held the position of Customer Success Manager at Deltek from 2019 to 2021. Her background in these roles has equipped her with the skills necessary to drive customer engagement and retention.
Sales Experience
Kaitlin has a solid foundation in sales, having worked as a Sales Representative at Liberty Mutual Insurance from 2017 to 2019. Additionally, she served as an Area Sales Manager at Power Crunch for 9 months in 2017. These positions have contributed to her understanding of client needs and the importance of building strong customer relationships.
Educational Background
Kaitlin Leighton earned her Bachelor of Science (B.S.) degree in Public Relations, Advertising, and Applied Communication from Suffolk University. She attended the university from 2013 to 2015, where she developed her skills in communication and marketing, which have been beneficial in her professional career.
Early Career at Enterprise Holdings
Kaitlin began her career as an Assistant Manager at Enterprise Holdings, where she worked from 2014 to 2016 in Boston, MA. This role provided her with foundational management experience and insights into customer service operations, which have informed her subsequent roles in customer success and sales.