Oliver "Olivier" Fiaty Amenouvor
About Oliver "Olivier" Fiaty Amenouvor
Oliver 'Olivier' Fiaty Amenouvor serves as a Senior Customer Success Manager for Strategic Accounts at Camunda since 2021, where he enhances customer experience and retention. He has a diverse background in customer success and account management, with previous roles at Mitchell International and Spherion, and holds degrees in Information Systems Security and Telecommunications Technology.
Work at Camunda
Oliver Fiaty Amenouvor has been serving as a Senior Customer Success Manager for Strategic Accounts at Camunda since 2021. In this role, he collaborates with Product Management and Marketing to influence product roadmap discussions and foster customer references. He acts as a Customer Success Champion, promoting customer-centricity within the organization. His efforts focus on enhancing retention outcomes, customer experience, and loyalty. He works closely with Consulting, Support, and Engineering teams to proactively address product and support-related issues.
Previous Experience at Mitchell International
Prior to joining Camunda, Oliver Fiaty Amenouvor worked at Mitchell International in various roles. He served as a Customer Success Manager III (Bilingual French) from 2017 to 2021 and as a Senior Customer Success Manager (Bilingual French) for 8 months in 2021. His earlier positions included Account Manager II from 2013 to 2016 and Customer Care Representative (Bilingual French) from 2010 to 2013. These roles contributed to his expertise in customer success and account management.
Background in Staffing and Customer Care
Oliver Fiaty Amenouvor began his career at Spherion as a Staffing Associate from 2007 to 2010. This experience laid the groundwork for his later roles in customer care and success. His time at Mitchell International included a focus on customer care, where he developed skills in managing customer relationships and addressing client needs effectively.
Education and Expertise
Oliver Fiaty Amenouvor holds a Bachelor of Science (B.S.) in Information Systems Security from ITT Technical Institute-San Diego, where he studied from 2008 to 2012. He also earned an Associate of Science (AS) in Telecommunications Technology from Université Africaine de Technologie et de Management, studying from 2003 to 2005. His educational background supports his expertise in customer success and technology.
Customer Success Strategy Development
In his current role, Oliver Fiaty Amenouvor develops customer success plans for strategic customers in North America. These plans outline key performance indicators, stakeholders, critical success factors, and product adoption strategies. His strategic approach aims to enhance customer satisfaction and drive product engagement.