Yulia Sinyanskaya
About Yulia Sinyanskaya
Yulia Sinyanskaya is the Senior Manager of Customer Success for EMEA at Camunda, where she leads a team focused on customer engagement and satisfaction. With a strong background in technical and commercial support, she has extensive experience in digital transformation and managing post-sales relationships.
Work at Camunda
Yulia Sinyanskaya currently serves as the Senior Manager of Customer Success EMEA at Camunda, a position she has held since 2021. In this role, she leads a team of Customer Success Managers (CSMs) across the EMEA region. Her focus is on enhancing customer engagement and satisfaction, ensuring that clients receive the support they need to effectively utilize Camunda's solutions. Prior to her current role, she worked as a Customer Success Manager for both EMEA and APAC regions at Camunda from 2019 to 2021.
Previous Experience in Technical Support
Yulia Sinyanskaya has a strong background in technical support, having worked as a Technical Support Engineer at Movavi from 2012 to 2013 and at Parallels from 2013 to 2014. At Parallels, she progressed to the role of Support Team Lead from 2014 to 2016, where she managed a team focused on providing technical assistance. Her experience in these roles has contributed to her expertise in customer success management.
Commercial Support Leadership
Yulia held several positions at Parallels, including Commercial Support Lead from 2016 to 2019. In this role, she was responsible for managing commercial support operations, which involved ensuring customer retention and satisfaction. Her leadership in commercial support has equipped her with skills that are vital for driving customer success initiatives.
Education and Expertise
Yulia Sinyanskaya studied at Novosibirsk State Technical University (NSTU), where she earned a diploma in Automation and Control, specializing in engineering from 2007 to 2012. Her educational background supports her expertise in digital transformation, enabling her to assist clients in navigating and implementing changes effectively.
Experience in Category Operations
In 2019, Yulia worked as a Category Operations Lead at Zalando SE for nine months in the Berlin Area. This role contributed to her diverse experience in customer success and operations, further enhancing her ability to manage customer relationships and drive product adoption.