Joanne Vaillancourt
About Joanne Vaillancourt
Joanne Vaillancourt is the Regional Support Manager at Canadian Bank Note Company, Limited, with over 25 years of experience in delivery leadership roles across various organizations.
Company
Joanne Vaillancourt is currently working at Canadian Bank Note Company, Limited. She has held the position of Regional Support Manager since 2019. Her role includes overseeing regional support operations in the Ottawa, Canada area.
Title
Joanne Vaillancourt holds the title of Regional Support Manager at Canadian Bank Note Company, Limited. Her expertise includes managing and supporting regional teams to align with company goals and objectives.
Education and Expertise
Joanne Vaillancourt studied at Thomson Rivers University, where she obtained a Certificate in Leadership in Organizational Leadership in 2006. She has over 25 years of experience in delivery leadership roles, with technical insight into ITIL Service Management components.
Professional Background
Joanne has an extensive career history. She worked as Account Delivery Leader at DXC Technology from 2017 to 2018, Account Delivery Executive at Hewlett Packard Enterprise from 2015 to 2017, and Service Delivery Manager at HP from 2008 to 2015. She also spent time at Electronic Data Systems as Service Delivery Manager from 2002 to 2008 and Operations Manager from 2000 to 2002. Her career began at SHL Systemhouse and CN, where she held positions as Help Desk Supervisor and Help Desk Analyst / Team Lead respectively.
Achievements
Joanne received the 'Leading the Way' award from senior HP leadership in 2013 for her significant achievements in client support. She is recognized for her ability to unite delivery teams around common goals and for implementing continuous improvement programs.