Mauricio Gomez
About Mauricio Gomez
Mauricio Gomez is an IT Service Desk Technician at Canadian Bank Note Company, Limited with extensive experience in technical support and customer service within the financial services industry.
IT Service Desk Technician at Canadian Bank Note Company
Mauricio Gomez has been serving as an IT Service Desk Technician at Canadian Bank Note Company, Limited since 2018. In his role, he is responsible for deploying hardware and managing Domain Name System (DNS) configurations. He also utilizes BMC Remedy for technical support and service management tasks. His extensive experience includes providing strong customer service within the financial services industry and supporting Windows operating systems, particularly Windows 7 and Windows 10.
IT Service Desk Technician at Alterna Savings
Mauricio Gomez worked as an IT Service Desk Technician at Alterna Savings from 2011 to 2018, covering the Ottawa, Canada area. During his tenure of 7 years, he gained significant experience in deploying and managing hardware as well as providing expert customer service tailored to the financial services sector. His technical responsibilities included the support and maintenance of Windows 7 and later Windows 10 operating systems.
Help Desk Technician at Accenture
From 2010 to 2011, Mauricio Gomez was employed as a Help Desk Technician at Accenture. In this role, he was pivotal in providing technical support and managing IT service issues, contributing to the company's operational efficiency. His tenure at Accenture lasted 11 months, during which he honed his skills in technical problem-solving and customer service.
Technical Support Specialist Diploma from Everest College
Mauricio Gomez achieved a Diploma in Technical Support Specialist from Everest College, where he studied from 2008 to 2009. This one-year program equipped him with the essential technical skills required for IT support roles, including expertise in hardware deployment and DNS configurations. His academic background laid a solid foundation for his subsequent professional roles in the IT industry.