Francis Tshimbila
About Francis Tshimbila
Francis Tshimbila is a Member Services Specialist at the Canadian Medical Association, with a background in customer support and information services. He holds an Ontario College Diploma in Police Foundations and is fluent in both French and English.
Work at Canadian Medical Association
Francis Tshimbila has been employed at the Canadian Medical Association as a Member Services Specialist since 2019. In this role, he provides support and services to members, ensuring their needs are met effectively. His tenure at the organization spans over five years, during which he has contributed to enhancing member engagement and satisfaction.
Previous Experience at MSI Corp
Prior to his current position, Francis Tshimbila worked at MSI Corp in various roles. He served as Team Leader for Retention and Technical Support from 2014 to 2017, where he managed a team focused on customer retention strategies. He then transitioned to the role of Customer Success Manager from 2017 to 2018, where he continued to enhance customer relationships and support.
Experience at Élections Canada
In 2019, Francis Tshimbila worked briefly as an Information Officer at Élections Canada for two months. During this time, he was involved in providing information and assistance related to the electoral process, contributing to the organization’s efforts in promoting civic engagement.
Education and Expertise
Francis Tshimbila studied at Algonquin College of Applied Arts and Technology, where he completed a two-year program in Police Foundations, earning an Ontario College Diploma. His educational background, combined with his professional experience, equips him with a solid foundation in strategic advice and management recommendations.
Technical Skills and Bilingual Capabilities
Francis Tshimbila is fluent in both French and English, demonstrating his bilingual capabilities. He possesses extensive knowledge of hardware, including PCs and mobile computing devices. Additionally, he is proficient in various software applications such as Java, SQL, CRM systems, Citrix, and Salesforce, which support his roles in customer service and technical support.