Claudia Voss
About Claudia Voss
Claudia Voss serves as the Manager of Product Complaints at Canary Medical Inc., where she has successfully transitioned the company to an electronic Quality Management System. With extensive experience in complaint management and regulatory compliance, she has held various roles in the medical device industry, including positions at Philips and Acutus Medical, Inc.
Work at Canary Medical
Claudia Voss serves as the Manager of Product Complaints at Canary Medical Inc., a position she has held since 2023. In this role, she has successfully transitioned the company from a paper-based system to an electronic Quality Management System (eQMS). This transition included the timely closure of a Corrective and Preventive Action (CAPA) related to complaint record control failure within the first quarter of her tenure. Additionally, she conducts monthly complaint trend analysis and manages trend escalations, ensuring effective oversight of product complaints.
Previous Experience at Philips
Prior to her current role, Claudia Voss worked at Philips in various capacities. She was the Post Market Surveillance Team Lead for six months in 2022, where she oversaw post-market activities. Before that, she served as a Senior Complaint Investigator from 2020 to 2022, and as a Complaint Investigator from 2019 to 2020. Her experience at Philips provided her with a solid foundation in managing product complaints and ensuring compliance with regulatory standards.
Background in Product Complaints Management
Claudia Voss has extensive experience in product complaints management. Before her tenure at Canary Medical and Philips, she worked as a Supervisor of Product Complaints at Acutus Medical, Inc. for 11 months in 2022 to 2023. She also held the position of Domain Services Specialist at 101 Domain Inc. from 2016 to 2019. This diverse background has equipped her with the skills necessary to effectively manage product complaints and lead teams in compliance-related activities.
Education and Expertise
Claudia Voss earned her Bachelor of Science in Computer Science from Universidad Tecnológica Centroamericana, completing her studies from 2009 to 2014. Her educational background supports her expertise in regulatory compliance and quality management. In her current role, she acts as a Subject Matter Expert (SME) during audits and assists with audit responses, demonstrating her knowledge and proficiency in the field.
Regulatory Compliance and Quality Management
In her position at Canary Medical, Claudia Voss develops and maintains Post Market Surveillance plans and reports. This responsibility ensures that the company adheres to regulatory standards. Her role involves conducting monthly complaint trend analysis and managing escalations, which are critical for maintaining product quality and compliance in the medical device industry.