Richard Kaylor
About Richard Kaylor
Richard Kaylor is a Contact Center Manager with extensive experience in both the computer hardware and software industries. He currently works at Canary Medical Inc. and has held various leadership roles in customer service and operations across multiple companies.
Work at Canary Medical
Richard Kaylor has been serving as the Contact Center Manager at Canary Medical Inc. since 2021. In this role, he is responsible for overseeing the operations of the contact center, ensuring efficient communication between the company and its customers. His focus on solution-oriented approaches contributes to the continuous improvement of customer service processes. Kaylor's leadership is aimed at enhancing customer satisfaction and streamlining service operations within the organization.
Current Role at Flux Power
In addition to his position at Canary Medical, Richard Kaylor has been the Product Support Manager at Flux Power since 2019. Based in Vista, California, he has spent five years in this role, where he manages product support operations. His responsibilities include addressing customer inquiries and ensuring that product-related issues are resolved effectively. Kaylor's experience in both hardware and software industries supports his ability to lead product support initiatives.
Previous Experience in Customer Service Management
Richard Kaylor has held various leadership positions in customer service management prior to his current roles. He was the Director of Customer Service at CDx Inc. for ten months in 2014-2015, where he focused on enhancing customer service strategies. Additionally, he served as the Patient Service Centers Director at Clinica Sierra Vista from 2016 to 2018, managing patient services in Bakersfield, California. His role at One Voice Technologies as Director of Client Service Operations from 2000 to 2003 further solidified his expertise in client service operations.
Education and Expertise
Richard Kaylor completed his General Education at Nordhoff High School and later pursued a Bachelor of Arts (B.A.) degree in History and Music Engineering at UC San Diego from 1978 to 1981. His educational background provides a foundation for his diverse career in customer service and operations management. Kaylor's expertise includes establishing and growing operations in early-stage companies, as well as managing client service operations in established enterprises.
Focus on Customer Satisfaction
Throughout his career, Richard Kaylor has emphasized the importance of customer satisfaction. He adopts a solution-oriented approach in his roles, aiming for continuous improvement in service delivery. His proven track record in managing client service operations reflects his commitment to providing high levels of customer satisfaction. Kaylor's focus on operational excellence and customer-centric strategies has been a hallmark of his professional journey.