Carrie Nelson, Csmp, Csp
About Carrie Nelson, Csmp, Csp
Carrie Nelson is the Regional Vice President of Customer Success at Candex and has been a member of the Customer Value Community since 2021. With a background in health promotions and extensive experience in customer success and operations, she specializes in scaling SaaS companies and fostering diverse teams.
Work at Candex
Carrie Nelson serves as the Regional Vice President of Customer Success at Candex, a position she has held since 2023. In this role, she is responsible for overseeing customer success strategies and initiatives that enhance client satisfaction and drive business growth. Her expertise in scaling SaaS companies into profitable organizations is crucial for Candex's objectives. She focuses on defining service delivery methodologies and tools to improve time to value for customers.
Education and Expertise
Carrie Nelson earned a Bachelor of Science in Education with a focus on Health Promotions from the University of Cincinnati, studying from 1995 to 1999. She has also completed several professional development programs, including the Management Accelerator Program at McKinsey Connected Leaders Academy in 2023 and a Professional Development Program at Xavier University in 2017, focusing on Managing with Different Leadership Styles and Strengths-Based Leadership. Additionally, she achieved the Certified Supplier Management Professional designation from SIG University in 2018.
Background
Carrie Nelson has a diverse professional background that includes roles in customer success, operations, and coaching. She began her career as a Strength and Conditioning Coach at the University of Cincinnati from 1999 to 2002. She later transitioned into the corporate sector, working as an Operations Supervisor at UPS from 2013 to 2015, and as an Account Executive at ConnXus from 2015 to 2017. She has held various leadership positions, including Customer Value Director at Coupa Software from 2020 to 2023.
Achievements
Throughout her career, Carrie Nelson has been recognized for her ability to balance financial results with strategic thinking. She has successfully managed cross-functional collaboration and fostered diverse teams. Her experience includes defining, packaging, and executing service offerings tailored to multiple customer segments. She has also been involved in board activities as a member of the Board of Directors and Secretary for Blacks United in Leading Technology International from 2021 to 2022.