Galit Maskileison
About Galit Maskileison
Galit Maskileison serves as the Head of Customer Support at Candex, a position she has held since 2022. With extensive experience in customer care and management across various companies, she has played a significant role in developing support infrastructures and enhancing operational processes.
Work at Candex
Galit Maskileison has served as the Head of Customer Support at Candex since 2022. In this role, she oversees the customer support operations, focusing on enhancing service delivery and customer satisfaction. Her responsibilities include managing operational and administrative tasks, such as budget management and reporting. She has played a significant role in establishing the infrastructure for the company's support center, which involved recruiting personnel and defining work processes.
Previous Experience
Prior to her current position, Galit Maskileison held various roles in customer support and management. She worked at Philip Morris International as a Customer Care Manager from 2015 to 2017. Before that, she served as the Department Manager of Financial Services at Cellcom from 2012 to 2013. Additionally, she was the Head of Customer Experience at WINT - Water Intelligence from 2017 to 2022 and the Service Products and Customer Relations Director at Partner, Ltd from 2013 to 2015.
Education and Expertise
Galit Maskileison holds a Bachelor’s Degree in Behavioral Science and Business Management from The College of Management Academic Studies, which she completed from 1996 to 1999. She furthered her education by obtaining a Master of Business Administration (M.B.A.) from Ono Academic College in 2000. Her educational background supports her expertise in customer support management and operational strategy.
Key Contributions
Throughout her career, Galit Maskileison has made significant contributions to customer support operations. She defined robust data and metric-driven operating processes to improve support function execution. She also collaborated with R&D and Product teams to develop processes for capturing customer insights, which helped identify product challenges and growth opportunities. Her efforts have been instrumental in transforming support centers into global professional services organizations.
Leadership and Management Skills
Galit Maskileison has demonstrated strong leadership and management skills in her various roles. She has managed key operational responsibilities, including budget management and vendor management. Her experience in defining long-term strategies and objectives has set the foundation for successful customer support operations. Her ability to recruit and train personnel has also contributed to building effective support teams.