Maya Oshri
About Maya Oshri
Maya Oshri is a Senior Customer Success Manager at Candex, where she has worked since 2022. She has a diverse background in customer service and sales, with previous roles at MIRS Communications and DSNR Group, and holds multiple degrees from Tel Aviv University.
Work at Candex
Maya Oshri currently serves as a Senior Customer Success Manager at Candex, a role she has held since 2022. In this position, she manages a diverse portfolio of 27 accounts, including strategic key accounts and Fortune 500 companies such as Regeneron Pharmaceuticals, Thermo Fisher Scientific, and IQVIA. Prior to her current role, she worked as the Head of Support from 2020 to 2022 and as a Legacy Account Manager from 2018 to 2020. Throughout her tenure at Candex, Maya has played a pivotal role in expanding the client base to new countries and markets, often requiring custom developments and enhancements to the product.
Education and Expertise
Maya Oshri has a strong educational background, having studied at Tel Aviv University. She earned a Bachelor of Arts (B.A.) in American/United States Studies/Civilization from 2012 to 2017. Additionally, she studied Art History, Criticism and Conservation, achieving another Bachelor of Arts (B.A.) from 2012 to 2016. Furthermore, she completed an Executive Development Program in Organizational Leadership at Tel-Aviv University - Lahav Executive Education in 2021-2022. This combination of studies equips her with a diverse skill set applicable to her roles in customer success and management.
Background
Maya Oshri's professional background includes significant experience in customer service and sales. She began her career at MIRS Communications, where she held various positions, including Support Agent in the Customer Service Call Center, Operations Lead for Customer Service, and Roaming Services Supervisor from 2006 to 2011. After her time at MIRS, she worked as a Sales Representative for Global Sales at DSNR Group from 2006 to 2007. This diverse background has provided her with a comprehensive understanding of customer needs and service delivery.
Achievements
In her current role at Candex, Maya Oshri leads all launch activities from green light through Go-Live, engaging internal and external tech teams to ensure successful implementations. She collaborates cross-functionally with teams such as Design, Finops, R&D, and Customer Success VPs to develop essential documentation for Customer Success Managers. Additionally, she hosts quarterly webinars to ensure high adoption rates and meet key performance indicators for client companies. Her efforts contribute to the overall success and growth of the organization.