Zazrine Coleman
About Zazrine Coleman
Zazrine Coleman serves as the Strategy & Operations Customer Success Manager at Candid Health, where she has worked since 2023. With extensive experience in customer success and training roles across various organizations, she is recognized for her critical thinking and change management skills.
Work at Candid Health
Zazrine Coleman currently serves as the Strategy & Operations - Customer Success Manager at Candid Health. She has held this position since 2023, contributing to the company's mission in the New York City Metropolitan Area. In this role, she focuses on enhancing customer success strategies and operational efficiencies to improve client satisfaction and engagement.
Previous Experience in Customer Success
Prior to her role at Candid Health, Zazrine Coleman worked at Syndio as a Customer Success Manager from 2020 to 2021, where she managed client relationships and ensured successful product implementation. She also held various positions at Clinicient, including Senior Customer Success & Implementation Consultant and Manager of Customer Success & Implementation, from 2016 to 2020. Her experiences in these roles have equipped her with a robust understanding of customer needs and operational strategies.
Background in Training and Implementation
Zazrine Coleman has a significant background in training and implementation. She served as the Director of Training at EIS Ltd from 2021 to 2023, where she developed training programs to enhance employee performance. Earlier in her career, she worked at Clinicient as a Training Specialist, where she focused on developing training materials and conducting sessions to improve team capabilities.
Skills and Expertise
Zazrine Coleman possesses a comprehensive skill set that includes curriculum development and business analysis. Her expertise contributes to delivering innovative solutions within the SaaS and B2B technology sectors. She is recognized for her critical thinking and change management abilities, which facilitate the integration of human needs into technological decisions, enhancing overall project outcomes.
Public Speaking and Relationship Management
Zazrine Coleman is known for her strong technical knowledge and exceptional public speaking skills. These attributes enable her to effectively manage relationships with diverse audiences, from clients to team members. Her passion for empowering teams and fostering collaboration is evident in her approach to achieving optimal results in her professional endeavors.