Gustavo Teran
About Gustavo Teran
Gustavo Teran is a Customer Success Manager with extensive experience in client support and onboarding. He has worked for various companies, including Candidate.ly and Gustav, focusing on optimizing workflows and driving client success through software solutions.
Current Role at Candidate.ly
Gustavo Teran serves as a Customer Success Manager at Candidate.ly since 2022. In this role, he focuses on enhancing the onboarding process, learning experiences, and support for clients. His responsibilities include ensuring that clients effectively utilize the software solutions provided by Candidate.ly, thereby driving client success.
Previous Experience in Customer Success
Before joining Candidate.ly, Gustavo held the position of Customer Success Manager at Mapsly from 2020 to 2022. He also worked at Gustav as a Customer Success Manager and Assistant to the CPO for one year from 2022 to 2023. His experience in these roles has contributed to his strong focus on optimizing workflows and delivering value to clients through effective product adoption.
Background in Customer Support
Gustavo has a diverse background in customer support roles. He worked as a Customer Service Representative at Dynamic International Airways, LLC for six months in 2014, and as a Customer Support Representative at MutualArt from 2018 to 2019 in London. Additionally, he served in customer support roles at Vocem 2013 Teleservicios S.A. and Grupo Noa International in 2014.
Administrative Experience
Gustavo has experience in administrative roles, having worked as an Executive Assistant to the COO at HelloGustav.com from 2017 to 2018 and as an Executive Assistant at The Helm from 2016 to 2017. These positions involved supporting executive operations and enhancing organizational efficiency.
Education and Expertise
Gustavo studied Computer Science at Universidad Nueva Esparta. His educational background complements his professional experience in customer success and support, equipping him with the technical knowledge necessary to assist clients effectively.