Rachel Zhang
About Rachel Zhang
Rachel Zhang is an experienced Account Executive in Pulp Customer Care at Canfor, where she has worked since 2016. She previously served as an Import Specialist at Hapag-Lloyd AG for ten years and holds multiple degrees in Education and Linguistic Psychology.
Work at Canfor
Rachel Zhang has been serving as an Account Executive in Pulp Customer Care at Canfor since 2016. In this role, she focuses on developing and maintaining comprehensive customer profiles, which include pricing strategies and credit management. She has streamlined order fulfillment processes through effective inventory management and forecasting. Additionally, Rachel collaborates with sales teams to manage pricing, rebates, and commissions, ensuring accurate financial reporting and customer satisfaction. Her contributions also include assisting in resolving pricing disputes and credit reconciliation, which support smooth financial operations.
Previous Experience at Hapag-Lloyd AG
Before joining Canfor, Rachel Zhang worked at Hapag-Lloyd AG as an Import Specialist from 2006 to 2016. During her ten years in this position, she was responsible for coordinating complex logistics involving container and breakbulk shipments. Rachel ensured timely delivery and effectively handled shipment discrepancies, which contributed to the efficiency of operations in the Vancouver, Canada Area.
Education and Expertise
Rachel Zhang holds multiple degrees and certifications that enhance her expertise in her field. She earned a Bachelor's degree in Education from Changchun University. Additionally, she studied Business, Management, Marketing, and Related Support Services at the University of Cambridge, where she achieved a BEC Certificate. Rachel also holds a Master's degree in Linguistic Psychology from Jilin University. Furthermore, she completed a TESOL Diploma at Vancouver Community College, which reflects her commitment to education and communication.
Operational Efficiency Initiatives
In her professional roles, Rachel Zhang has focused on enhancing operational efficiency. She constructed a departmental Business Process Index and Standard Operation Process, which aimed to improve workflow and productivity. Her initiatives in streamlining order fulfillment processes and managing inventory effectively demonstrate her commitment to optimizing operations within her teams.