Barbara Castro Pitcher, Cpxp
About Barbara Castro Pitcher, Cpxp
Barbara Castro Pitcher serves as the National Director of Patient Experience and Learning and Development at Cano Health, where she has worked since 2020. She leads a team focused on delivering training and has developed a standardized program for health centers across the United States.
Work at Cano Health
Barbara Castro Pitcher serves as the National Director of Patient Experience and Learning and Development at Cano Health since 2020. Based in Miami, Florida, she leads a team of Patient Experience Specialists focused on delivering effective training in both in-person and remote settings. Her role emphasizes enhancing patient experience across the organization.
Patient Centered Experience Program Development
Castro Pitcher developed and implemented the Patient Centered Experience (PCX) program at Cano Health. This initiative standardizes training for over 150 health centers throughout the United States, ensuring consistent quality in patient care. The program is designed to enhance the skills of healthcare professionals in delivering patient-centered services.
Training Diverse Roles in Healthcare
In her current position, Castro Pitcher is responsible for training a variety of roles within Cano Health. This includes Regional Directors of Operations, Health Center Managers, and Patient Service Coordinators. Her training initiatives aim to equip these professionals with the necessary skills to improve patient interactions and operational efficiency.
Scalable Training Department Creation
Barbara Castro Pitcher has successfully created a scalable training department at Cano Health. This department supports the growth and development of associates within Health Center Operations. The structure of the department allows for ongoing training and development, aligning with the organization's expansion goals.
Improvements in Patient Satisfaction Metrics
Castro Pitcher plays a crucial role in supporting improvements in key patient satisfaction metrics, including CAHPS (Consumer Assessment of Healthcare Providers and Systems) and internal NPS (Net Promoter Scores). Her focus on associate training and process improvement plans contributes to enhancing the overall patient experience.