Brent Carpenter
About Brent Carpenter
Brent Carpenter is a Senior Support Manager at Canonical Ltd., where he has worked since 2019. He manages a support team that provides technical assistance for various Canonical products and ensures high standards in troubleshooting and customer service.
Work at Canonical
Brent Carpenter has been employed at Canonical Ltd. as a Senior Support Manager since 2019. In this role, he manages a support team that provides technical assistance for various Canonical products, including Ubuntu desktop, server, and cloud solutions. His responsibilities include ensuring that the support team remains knowledgeable about the latest software releases and Canonical technologies. Carpenter also acts as an escalation contact for technical support issues, ensuring that complex problems are addressed effectively.
Education and Expertise
Brent Carpenter studied at Regis University, where he earned a Bachelor of Business Administration (BBA) with a focus on Information Technology from 1984 to 1988. He also attended the University of Denver, where he studied Computer Information from 1986 to 1988. This educational background provides him with a solid foundation in both business and technical aspects of information technology.
Background
Brent Carpenter has a background in information technology, with extensive experience in technical support management. His career has been characterized by a focus on maintaining high technical standards in troubleshooting and customer service. He has developed skills in overseeing support teams, conducting performance reviews, and managing hiring and firing processes within his team.
Achievements
In his role as Senior Support Manager at Canonical, Brent Carpenter has been responsible for approving support opportunities to ensure high-quality customer service. His leadership in managing the support team has contributed to the overall effectiveness of technical assistance provided to customers. Carpenter's commitment to technical excellence is evident in his efforts to keep the support team updated with the latest advancements in Canonical technology.