Egle Westerfield
About Egle Westerfield
Egle Westerfield is a Customer Success Manager with extensive experience in various industries, including SaaS and sales. She has held multiple roles in customer success and account management, primarily in London, and is currently employed at Canonical in Vilnius, Lithuania.
Current Role at Canonical
Egle Westerfield serves as a Customer Success Manager at Canonical, a role she has held since 2021. In this position, she focuses on enhancing customer satisfaction and ensuring successful implementation of Canonical's products and services. Her responsibilities include managing customer relationships and providing support to optimize the customer experience.
Professional Experience
Egle Westerfield has a diverse professional background in customer success and account management. Prior to her current role, she worked at Red Hat as a Senior Customer Success Manager from 2018 to 2021. She also held positions at WP Engine, Urban Airship, Mimecast, and BusinessVibes, accumulating extensive experience in various industries including SaaS, sales, and retail.
Education and Qualifications
Egle Westerfield holds a Master's degree in International Business and Law from the International Business School at Vilnius University, which she completed from 2004 to 2006. Additionally, she earned a Bachelor's degree in Business Management and Administration from Vilnius Gediminas Technical University, studying from 2000 to 2004. Her educational background supports her expertise in customer success management.
Skills and Competencies
Egle possesses strong problem-solving skills and is recognized for her effective communication and teamwork abilities. She is highly organized and has a strong ability to prioritize tasks to meet deadlines. Egle is bilingual, fluent in both English and Lithuanian, which enhances her ability to engage with a diverse clientele.
Previous Roles and Internships
Egle Westerfield has held various roles throughout her career, including a Business Development Intern at Groupon UK & IE in 2010, and Vice-president for membership at JCI Sostinė in 2009. Her early career also included a position as an Inbound/Outbound Call Centre Agent at Confero Limited. These experiences contributed to her comprehensive understanding of customer relations and business development.