Fabio Augusto Miranda Martins
About Fabio Augusto Miranda Martins
Fabio Augusto Miranda Martins is a Senior Technical Account Manager at Canonical, with extensive experience in technical support and customer relations across various sectors. He has previously held positions at IBM and ETEC, and he holds a Bachelor's degree in Computer Science from Universidade Paulista.
Work at Canonical
Fabio Augusto Miranda Martins has been employed at Canonical as a Senior Technical Account Manager since 2018. In this role, he collaborates closely with project management and consulting teams to facilitate the transition of activities between consultancy and support. His responsibilities include mentoring team members and providing technical leadership to assist managers in their duties.
Previous Experience at IBM
Prior to his current position, Fabio worked at IBM for 13 years, from 2004 to 2017, as a Senior Software Support Specialist. His tenure at IBM involved working with clients across various sectors, where he focused on handling critical situations and providing technical leadership. This experience contributed significantly to his skill set in customer support and technical problem-solving.
Early Career at ETEC
Fabio began his career as an Information Technology Trainee at ETEC - Escola Técnica Professor Horácio Augusto da Silveira, where he worked from 2001 to 2002. This role provided him with foundational knowledge and skills in information technology, which he built upon in his subsequent positions.
Education and Expertise
Fabio holds a Bachelor's degree in Computer Science from Universidade Paulista, where he studied from 2003 to 2006. He also completed a Technical High-School program in Information Technology at ETEC - Escola Técnica Professor Horácio Augusto da Silveira from 2001 to 2002. His educational background supports his expertise in technical account management and software support.