James Vaughn
About James Vaughn
James Vaughn is a Technical Support Engineer II at Canonical, where he has worked since 2021, providing support for various open-source technologies. He has prior experience at Intel Corporation in roles related to cloud computing and technical deployment.
Work at Canonical
James Vaughn has been employed at Canonical as a Technical Support Engineer II since 2021. His role is remote-based, allowing him to provide support for various open-source technologies. Vaughn previously held the position of Technical Support Engineer at Canonical from 2020 to 2021. In his current role, he supports a range of technologies, including Ubuntu, OpenStack, Kubernetes, MAAS, Juju, and LXD. He is involved in handling bug fixes in addition to providing technical support across multiple levels, from L1 to L4.
Experience at Intel Corporation
James Vaughn worked at Intel Corporation from 2015 to 2020, where he held multiple roles. Initially, he served as a Cloud & High Performance Computing Engineer for one year in Swindon, United Kingdom, from 2015 to 2016. He then transitioned to the position of Technical Deployment Lead and HPC Systems Engineer, where he worked for three years until 2020. His experience at Intel contributed to his technical skills and expertise in high-performance computing.
Technical Support Expertise
Vaughn has extensive experience in providing technical support for a variety of open-source technologies. His expertise spans multiple levels of support, from L1 to L4, which allows him to address a wide range of technical issues. He is proficient in troubleshooting and resolving problems related to Ubuntu, OpenStack, Kubernetes, MAAS, Juju, and LXD. His role also includes handling bug fixes, demonstrating his capability in both support and development aspects.