Luca De Pasqua
About Luca De Pasqua
Luca De Pasqua serves as the Director of Support at Canonical, where he has worked since 2022. With a background in software engineering and extensive experience in technical support and management roles at companies like Amazon and CCH® Tagetik, he focuses on enhancing engineering practices and supporting enterprise customers using Linux and open-source applications.
Work at Canonical
Luca De Pasqua currently serves as the Director of Support at Canonical, a position he has held since 2022. In this role, he manages a distributed team of managers and support personnel, ensuring they possess the necessary skills, tools, and resources to excel. He focuses on enterprise customers utilizing Ubuntu Desktop, Server, Core, and other Linux and open-source applications. De Pasqua actively participates in the senior leadership team, collaborating with other leaders and engineering teams to foster a healthy and collaborative engineering culture aligned with company values.
Education and Expertise
Luca De Pasqua studied at Sapienza Università di Roma, where he earned a Bachelor of Engineering (BE) in Computer Engineering from 2003 to 2008. He furthered his education by obtaining a Master of Engineering (MEng) in Software Engineering from 2008 to 2011. His educational background provides a strong foundation for his expertise in engineering practices and team development.
Background
Before joining Canonical, Luca De Pasqua held various positions at Amazon, where he worked for over five years in different capacities, including Senior Manager for the Amazon Seller Technical Onboarding Program and Sales Operations & CRM. He also served as the Director of Global Technical Customer Support at CCH® Tagetik for one year. Earlier in his career, he was a Visiting Researcher at PARC for seven months. His diverse experience spans technical support, team management, and operational responsibilities.
Achievements
In his role as Director of Support at Canonical, Luca De Pasqua has developed and promoted effective engineering and organizational practices. He carries director-level engineering responsibilities, focusing on team development and performance evaluation. His operational responsibilities include managing shift schedules to provide 24/7 support, ensuring that the support team operates efficiently and effectively.