Kemi Taiwo Cbap®, Smc, Itil®4 Certified
About Kemi Taiwo Cbap®, Smc, Itil®4 Certified
Kemi Taiwo is a Business Analyst with over seven years of experience in identifying business needs and recommending solutions. She holds a Master's degree in Facilities Management from the University of Lagos and is certified in ITIL®4, demonstrating her expertise in IT service management.
Work at Canopy Growth
Kemi Taiwo has been employed at Canopy Growth Corporation as a Business Analyst since 2021. In this role, she applies her expertise in identifying business needs and recommending effective solutions. Her work focuses on process improvement and enhancing customer retention. Taiwo's position at Canopy Growth allows her to leverage her extensive experience in business analysis to contribute to the company's objectives in the cannabis industry.
Education and Expertise
Kemi Taiwo studied at the University of Lagos, where she earned a degree in Quantity Surveying from 2002 to 2008. She furthered her education by obtaining a Master's degree in Facilities Management from the same institution, completing her studies from 2015 to 2017. Taiwo holds several certifications, including ITIL®4, which demonstrates her proficiency in IT service management. She is also a Certified Business Analysis Professional (CBAP®) and possesses a Social Media Certification (SMC).
Background
Before joining Canopy Growth, Kemi Taiwo accumulated diverse work experience in various roles. She worked at MTN as a Customer Experience professional for eight years, from 2011 to 2019. In 2020, she held multiple positions, including Tier 1 Support Analyst at Concentrix for six months and Customer Support Administrator at Drizzle Honey Products for two months. Additionally, she participated in the Bridge to Success program at the Calgary Immigrant Women's Association for five months.
Achievements
Kemi Taiwo is recognized for her strong communication skills and coaching abilities. With over seven years of experience in business analysis, she has developed a logical and analytical approach to problem-solving. Her focus on process improvement and customer retention has been a significant aspect of her career, contributing to her effectiveness in various roles throughout her professional journey.