Marielena Ferrer
About Marielena Ferrer
Marielena Ferrer is a Sales Planning Manager at Canopy Growth Corporation, with over a decade of experience in customer accounts management. She previously worked at Grupo Bimbo and SkyWave Mobile Communications, and holds a diploma in Business Marketing and a degree in Systems Engineering.
Current Role at Canopy Growth
Marielena Ferrer serves as the Sales Planning Manager at Canopy Growth Corporation, a position she has held since 2019. In this role, she efficiently manages the fulfillment process, which includes providing product information, inventory data, shipping, and invoice management. Her responsibilities involve coordinating with Key Account Managers and retailers in the US and Canada to ensure seamless order fulfillment. This position builds on her extensive experience in customer accounts management.
Previous Experience at Grupo Bimbo
Prior to her current role, Marielena Ferrer worked at Grupo Bimbo as a Demand Planning Analyst from 2016 to 2019 in the Toronto, Canada Area. During her three years there, she focused on demand planning processes, contributing to the company's operational efficiency. Her experience at Grupo Bimbo added to her expertise in managing customer accounts and understanding market demands.
Experience at SkyWave Mobile Communications
Marielena Ferrer was employed at SkyWave Mobile Communications as an RMA Coordinator from 2013 to 2016 in Ottawa, Canada Area. In this role, she gained valuable experience in managing return merchandise authorizations, which further developed her skills in customer service and issue resolution. This position contributed to her overall understanding of customer needs and trust-building.
Education and Qualifications
Marielena Ferrer studied at Algonquin College of Applied Arts and Technology, where she earned a College Diploma in Business Marketing from 2008 to 2010. She also attended Universidad Metropolitana in Venezuela, where she studied Systems Engineering and obtained her degree from 2004 to 2007. Additionally, she has been studying at Carleton University since 2008, further enhancing her educational background.
Skills in Customer Relationship Management
Marielena Ferrer possesses strong skills in resolving customer issues and strengthening customer loyalty. She has a natural talent for identifying customer needs, which has led to increased repeat business. Her decade-long experience in customer accounts management spans various industries, including retail, tech, and manufacturing, positioning her as an effective professional in her field.