Robert Clost
About Robert Clost
Robert Clost serves as the Director of Customer Care at Canopy Growth Corporation, where he manages a team of over 1,500 staff and emphasizes first call resolution and revenue generation. He has a strong background in client experience improvement, workforce management, and financial planning, with previous roles at Wipro and Bell Mobility.
Work at Canopy Growth
Robert Clost has served as the Director of Customer Care at Canopy Growth Corporation since 2019. In this role, he manages a team of over 1,500 staff members. His focus is on achieving first call resolution and driving revenue generation. Clost's leadership contributes to the overall customer experience and operational efficiency within the organization, which is based in Smith Falls, Ontario.
Previous Experience at Wipro
Before joining Canopy Growth, Robert Clost worked at Wipro Limited as Associate Vice President and Account Delivery Head from 2010 to 2018. During his tenure, he focused on enhancing client experience through automation and digital transformation initiatives. His efforts contributed to improved service delivery and operational effectiveness within the company.
Background in Workforce Management
Clost has a significant background in multi-site workforce and vendor management. He has experience in organizational and financial planning, which has equipped him with the skills necessary to oversee large teams and manage complex operations. His previous role at Bell Mobility as Director of Work Force Management, Budget and Reporting from 2001 to 2010 further solidified his expertise in this area.
Education and Expertise
Robert Clost studied at the University of Guelph, where he earned a degree in Science from 1987 to 1990. His educational background supports his extensive experience in management and operational strategy, particularly in the areas of PnL management and business transformation.
Achievements in Business Strategy
Throughout his career, Clost has played a key role in business strategy and transformation. He has focused on improving business outcomes and contributing to the financial success of the organizations he has been part of. His strategic insights and management skills have been instrumental in driving growth and operational improvements.