Jessica Herbert
About Jessica Herbert
Jessica Herbert is a Senior Manager of Customer Success at Canvas Medical, with a background in healthcare and customer service. She holds a Bachelor's Degree in Health Systems Management and has extensive experience in various roles within the medical field.
Work at Canvas Medical
Jessica Herbert currently serves as Senior Manager, Customer Success at Canvas Medical, a position she has held since 2023. Prior to this role, she worked in various capacities at Canvas Medical, including Senior Manager of Collaboration Management and Collaboration Manager. Her tenure at Canvas Medical spans several years, during which she also held the position of Quality Assurance and Release Manager. Her extensive experience within the organization has contributed to her understanding of customer success and collaboration management.
Education and Expertise
Jessica Herbert studied at Western Michigan University, focusing on Social Work. She furthered her education at the University of Arkansas Grantham, where she earned a Bachelor's Degree in Health Systems Management from 2011 to 2015. Additionally, she obtained a Lean Six Sigma Green Belt Certificate from Villanova University in 2016. Her academic background is complemented by her studies in Nursing at Kalamazoo Valley Community College and Clinical/Medical Assistant training at Olympia Career Training Institute.
Background in Healthcare
Jessica Herbert has a diverse background in healthcare, beginning her career as a Registered Medical Assistant at DAYONE FAMILY HEALTHCARE, P.C. She continued to build her experience at Bronson Healthcare and later at Borgess Health, where she worked as a Clinical Application Liaison and Clinical Informatics Specialist. After her time at Munson Medical Center as a Clinical Informaticist, she transitioned to her current role at Peppermint Pediatrics, where she supports a Direct Primary Care pediatrician with both administrative and clinical tasks.
Commitment to Customer Service
Jessica Herbert is passionate about customer service and is dedicated to elevating standards within the healthcare sector. She aims to foster an environment where excellence is the norm, focusing on enhancing user experience and driving improvements in end-user workflows. Her leadership style emphasizes empathy and understanding, guiding her team to create solutions that transform challenges into opportunities for growth.
Professional Experience Overview
Throughout her career, Jessica Herbert has held various roles that reflect her expertise in healthcare and customer success. Her experience includes positions such as Medical Assistant at Peppermint Pediatrics, Clinical Informaticist at Munson Medical Center, and multiple roles at Canvas Medical, including Customer Experience Manager. This diverse professional background has equipped her with the skills necessary to drive improvements in healthcare delivery and customer satisfaction.