Erich Tscherner, Ll.M.
About Erich Tscherner, Ll.M.
Erich Tscherner, Ll.M., serves as the Training and Development Lead at capital.com, where he has streamlined training operations since 2021. He has a background in law and languages, with previous roles in customer service and project management at IG.
Work at Capital.com
Erich Tscherner serves as the Training and Development Lead at Capital.com since 2021. In this role, he has centralized the training operations in Cracow, which has streamlined the training process for greater efficiency. His responsibilities include conducting language check interviews with potential new joiners to evaluate their communication skills. Additionally, he acts as a mentor, supporting team leaders with sign-off sheets for new joiners and monitoring colleagues' progress.
Previous Experience at IG
Prior to his current role, Erich Tscherner worked at IG from 2017 to 2021. He held various positions, starting as a Customer Service Specialist for nine months, then advancing to a Senior Specialist in Customer Service for three months. Subsequently, he became Team Lead and Project Manager for Localisation and Local Marketing Operations, where he worked for three years. His tenure at IG was marked by an extension of the payments role to include solving general trading service and basic TS IT requests.
Education and Expertise
Erich Tscherner holds a Bachelor of Arts in Studies of Roman and Slavic Languages, with a focus on French and Polish, from the University of Jena, completed in 2017. He furthered his education by obtaining a Diplom-Jurist in Law from Friedrich-Schiller-Universität Jena in 2013. Additionally, he earned a Master of Laws (LL.M.) from Jagiellonian University, specializing in Polish law, in 2018. His educational background supports his expertise in language and legal matters.
Freelance Work as Translator and Content Creator
Since 2021, Erich Tscherner has also been working as a freelance Translator and Content Creator. This role allows him to leverage his language skills and legal knowledge while providing services in translation and content development. His freelance work complements his full-time position at Capital.com and showcases his diverse skill set.
Early Career at Media Markt
Erich Tscherner began his professional career at Media Markt, where he worked as a Salesman from 2014 to 2016. This experience contributed to his customer service skills and understanding of retail operations, laying a foundation for his subsequent roles in customer service and project management.