Rodion Raidenko
About Rodion Raidenko
Rodion Raidenko is a Senior Incident Manager at Capital.com, where he has worked since 2024. He has a strong background in incident management, having previously held positions at Cisco and Uber, and he has developed automated tools to enhance incident management processes.
Work at Capital.com
Rodion Raidenko has been serving as a Senior Incident Manager at Capital.com since 2024. His role is based in Limassol, Cyprus, and operates in a hybrid work environment. Prior to his current position, he worked as an Incident Manager at the same company from 2023 to 2024. In his capacity, he has developed automated tools utilizing ChatGPT to enhance incident management processes, which has led to a reduction in time and resource overhead for the team.
Previous Experience
Before joining Capital.com, Rodion Raidenko worked at Cisco as a Senior Incident Manager from 2021 to 2023 in Poland. His earlier roles include working as a Pricing Analyst in the security valuation department at State Street from 2017 to 2018, and as a KYC Agent at Uber for four months in 2021. Additionally, he served as an Uber Freight COE Specialist I from 2019 to 2021 in Cracow, Poland.
Education and Expertise
Rodion Raidenko holds a Master's degree in International Economic Relations from Athens University of Economics and Business, which he completed in 2019. He also earned a Master's degree in International Economic Relations from Krakow University of Economics from 2017 to 2019. Prior to that, he obtained a Bachelor's degree in Ekonomia biznesu międzynarodowego from the same university from 2014 to 2017.
Incident Management Leadership
In his role as Senior Incident Manager, Rodion Raidenko leads major incident resolution efforts by organizing war rooms or major incident conference calls. He ensures efficient resolution of incidents and drives post-incident reviews aimed at continuous improvement. Additionally, he conducts training sessions for employees to educate them on incident prevention and manages on-call rotations to maintain 24/7 incident response availability.