Yuliya Pervakova
About Yuliya Pervakova
Yuliya Pervakova is a UX Researcher at capital.com in Minsk, Belarus, with a background in tourism and cultural heritage. She has transitioned from customer support to UX research, utilizing her strong English skills and firsthand client experience to enhance user experience.
Work at Capital.com
Yuliya Pervakova has been employed at Capital.com as a UX Researcher since 2021. In this role, she focuses on user experience research, contributing to projects aimed at improving user interaction and satisfaction. Prior to her current position, she worked as a Customer Support Officer at Capital.com for three months in 2021. Her transition from customer support to UX research allows her to apply her firsthand experience with client issues to inform her research and enhance user experience.
Education and Expertise
Yuliya Pervakova has a diverse educational background in relevant fields. She studied Tourism and Cultural Heritage at the European Humanities University from 2006 to 2009. She furthered her education in UX research by completing a qualification course at the Higher School of Economics in 2021. Additionally, she studied UX/UI design at IT School Myfreedom in 2020. Her academic foundation is complemented by her degree in English Language and Literature from Gomel'ski Dzjaržauny Universitet imja Franciska Skarany, which she completed from 2003 to 2006.
Background
Yuliya Pervakova has a background that combines language proficiency and user experience research. She possesses strong skills in conducting in-depth interviews with English-speaking users, supported by her excellent spoken English. Her career began in customer support, where she gained valuable insights into client issues, which she now leverages in her UX research role.
Achievements in UX Research
In her current role as a UX Researcher, Yuliya participates in hypothesis testing and user experience improvement projects within the growth team at Capital.com, a Fintech company. Her work focuses on enhancing user experience through research-driven insights, contributing to the overall growth and development of the company's services.