Alicia Lane
Experience Design Director For Servicing Intelligence & Conversational AI @ Capital One
About Alicia Lane
Alicia Lane serves as the Experience Design Director for Servicing Intelligence and Conversational AI at Capital One, where she leads a team focused on machine-learning and AI experiences. With a background in UX content strategy and digital strategy, she has held various roles in organizations such as Capital One, PUNCH Richmond, and Gold's Gym.