Jay Hunter, M.S.
About Jay Hunter, M.S.
Jay Hunter, M.S., is a Fraud Specialist at Capital One, where he has worked since 2021. He has a background in customer service and operations, with previous roles at Capital One and Office Depot, and holds multiple degrees in Marketing and Human Resources Management.
Work at Capital One
Jay Hunter has been employed at Capital One since 2021, currently holding the position of Fraud Specialist. Prior to this role, he served as a Branch Operations Specialist from 2018 to 2021 and as a Customer Service Supervisor from 2015 to 2018. All positions were based at the Capital One branch located at 802 Delaware Avenue, Wilmington, DE 19801. His experience at Capital One spans a total of six years, during which he has developed expertise in various operational and customer service functions.
Education and Expertise
Jay Hunter holds a Bachelor's degree in Music Management from Full Sail University, which he completed between 2006 and 2008. He also earned two Master's degrees from Wilmington University: one in Marketing/Marketing Management from 2010 to 2014 and another in Human Resources Management and Services from 2010 to 2015. His educational background provides a diverse skill set applicable to his roles in customer service and fraud prevention.
Background
Before joining Capital One, Jay Hunter worked at Office Depot as an Assistant Store Manager from 2006 to 2015. This role spanned nine years and contributed to his management and operational skills. His transition from retail management to financial services reflects a broadening of his professional experience.
Career Progression
Jay Hunter's career progression includes significant roles at Capital One, where he advanced from Customer Service Supervisor to Branch Operations Specialist, and now to Fraud Specialist. His tenure at Office Depot as an Assistant Store Manager also laid the foundation for his management capabilities, which he has applied in the financial sector.