Karen Tien
About Karen Tien
Karen Tien serves as the Chief of Staff to the Data and Fraud Product Portfolio Executive at Capital One, where she has worked since 2022. With a background in product management and military service, she has held various roles at Capital One and USAA, contributing to digital banking solutions and small business strategies.
Work at Capital One
Karen Tien currently holds the position of Chief of Staff to the Data and Fraud Product Portfolio Executive at Capital One, a role she has occupied since 2022. Prior to this, she served as Director of Product for Bank Messaging and Data Streams Platforms starting in 2020. Her tenure at Capital One began in 2013 as a Product Manager, where she worked until 2017. Tien's experience at Capital One spans various roles, contributing to her expertise in product management and strategy within the financial services sector.
Education and Expertise
Karen Tien earned her Master of Business Administration (MBA) from the University of North Carolina at Chapel Hill - Kenan-Flagler Business School, completing her studies from 2007 to 2009. She also holds a Bachelor of Science degree from the United States Military Academy at West Point, where she studied from 1998 to 2002. Tien's educational background provides her with a strong foundation in business and leadership, which she applies in her roles in product management and strategy.
Background in the US Army
Karen Tien has a notable background in the US Army, where she served in various capacities. She began as a 2nd Lieutenant, serving as an IT/Communications Platoon Leader from 2002 to 2004. She then progressed to 1st Lieutenant, working as an Operations Associate from 2004 to 2006, and later as Operations Associate Director (Captain) from 2006 to 2007. Her military experience includes participation in operations in Fort Bragg, North Carolina, and Iraq.
Previous Roles at USAA
Before her current role at Capital One, Karen Tien worked at USAA from 2009 to 2013 as a Product Management Director. During her time there, she managed the mobile check deposit product and developed a Small Business strategy aimed at enhancing services for small business clients. Tien also increased engagement with kid's deposit accounts, demonstrating her focus on financial products tailored for younger customers.
Internship Experience
In 2008, Karen Tien completed a marketing internship at D.C. United, where she gained experience in sports marketing. This role contributed to her diverse skill set and understanding of various market dynamics, complementing her extensive background in product management and strategy within the financial services industry.