Zurisadai Pena
About Zurisadai Pena
Zurisadai Pena is a Senior Coordinator at Capital One, where she has worked since 2014, focusing on training and dispute resolution. She holds a Bachelor of Science in Engineering from James Madison University and has previous experience in banking and retail.
Work at Capital One
Zurisadai Pena has been employed at Capital One since 2014, serving as a Senior Coordinator for a decade in McLean, Virginia. In this role, she developed and facilitated ACH training decks aimed at reducing costly intake errors. She is also certified as a Capital One Language Interpreter, providing essential language support within the organization. Her responsibilities include assisting management by offering leadership advice during escalated situations and playing a key role in resolving personal and business disputes through conference calls to achieve faster resolutions.
Previous Experience at Sonabank
Prior to her role at Capital One, Zurisadai Pena worked as a Bank Teller at Sonabank for three months in 2012 in Glen Allen, Virginia. This position provided her with foundational experience in customer service and banking operations.
Experience at Pandora A/s
Zurisadai Pena also worked as a Key Holder at Pandora A/s for six months from 2013 to 2014 in Copenhagen, Denmark. This role contributed to her experience in retail management and customer engagement.
Education and Expertise
Zurisadai Pena studied at James Madison University from 2008 to 2013, where she earned a Bachelor of Science degree in Engineering. This educational background provides her with a strong analytical foundation that supports her work in various roles.
Customer Service and Conflict Resolution Skills
In her current role, Zurisadai Pena is responsible for expediting provisional funds to clients to ensure customer satisfaction during investigations. Her skills in customer service and conflict resolution are evident as she assists management and resolves disputes effectively.