Jhong Yu
About Jhong Yu
Jhong Yu is a Client Success Manager with a background in accounting and extensive experience in email validation and data scraping. He has worked in various roles across different countries, including Singapore and the United States, and currently serves in Israel.
Work at Captain Words
Jhong Yu has been serving as a Client Success Manager at Captain Words since 2021. In this role, he focuses on ensuring client satisfaction and optimizing service delivery. His responsibilities include managing client relationships, addressing inquiries, and implementing strategies to enhance client engagement. His tenure at Captain Words has allowed him to apply his skills in email validation and lead generation to improve client outcomes.
Education and Expertise
Jhong Yu completed his Bachelor of Science in Accounting at the University of Perpetual Help System DALTA from 2006 to 2008. Prior to that, he earned a Bachelor's degree in Accounting from Saint John Colleges - Calamba City between 2004 and 2006. His educational background provides a solid foundation for his expertise in client management and data analysis.
Professional Background
Before joining Captain Words, Jhong Yu worked as an Email Marketing Specialist at Konsyg from 2018 to 2020 in Singapore. He also held the position of Project Manager at EcomVids from 2020 to 2021 in the United States. His career began in the BPO industry, and he transitioned to remote work and freelancing in 2017, gaining valuable experience in various roles.
Technical Skills and Tools
Jhong Yu employs a range of email validation tools, including Mailtester, Hunter.io, and Neverbounce, to ensure high deliverability rates for email campaigns. He has extensive experience in data scraping and validation using tools such as Skrapp.io, Snov.io, and Adapt.io. Additionally, he utilizes LinkedIn Sales Navigator for targeted lead generation and industry-specific research, enhancing his effectiveness in client success management.