Katie Ross
About Katie Ross
Katie Ross is a Client Success Manager I at Capture Higher Ed, with over 15 years of experience in higher education focused on undergraduate admissions. She has held various roles at institutions such as West Georgia Technical College and the University of West Georgia, and she holds a Master's Degree in Higher Education Administration from Georgia Southern University.
Current Role at Capture Higher Ed
Katie Ross serves as a Client Success Manager I at Capture Higher Ed, a position she has held since 2021. In this role, she leverages her extensive experience in higher education and marketing to enhance client relationships and ensure successful outcomes. Her responsibilities include developing strategies to improve client satisfaction and retention, as well as providing support to clients in navigating the complexities of higher education admissions.
Previous Experience in Higher Education
Katie Ross has over 15 years of experience in higher education, focusing significantly on undergraduate admissions. Prior to her current role, she worked at the University of West Georgia in various capacities, including Interim Director of Undergraduate Admissions and Associate Director of Admissions Operations. Her tenure at West Georgia Technical College as an Admissions Counselor further solidified her expertise in the field.
Educational Background
Katie Ross holds a Master's Degree in Higher Education/Higher Education Administration from Georgia Southern University, which she completed from 2014 to 2016. Additionally, she earned a Bachelor of Arts in English from the University of West Georgia, studying from 2001 to 2005. This educational background provides her with a strong foundation in both higher education and communications.
Leadership and Mentoring Experience
Katie Ross has demonstrated leadership skills through her experience in developing and mentoring new talent within the higher education sector. Her roles at the University of West Georgia, particularly as an Associate Director of Admissions Operations, involved guiding teams and fostering professional growth among staff members.
Background in Creative Writing and Marketing
Katie Ross has a background in creative writing and communications, having worked as a Copy Writer at Demand Studios. This experience complements her current role by enhancing her ability to communicate effectively with clients. Her strong foundation in marketing also supports her efforts in client success, allowing her to implement effective strategies for engagement and retention.