Riley Alexander
About Riley Alexander
Riley Alexander is a Technical Support Engineer currently working at Carbon Robotics in Seattle, Washington. With a background in customer relations and technical support roles, he has extensive experience in providing Tier 2 support and collaborating across departments to enhance user experience.
Current Role at Carbon Robotics
Riley Alexander currently serves as a Technical Support Engineer at Carbon Robotics, a position held since 2024. Based in Seattle, Washington, Riley is responsible for providing technical support and solutions to users. This role involves addressing technical inquiries and ensuring that users can effectively utilize Carbon Robotics' products and services.
Previous Experience at Outreach
Before joining Carbon Robotics, Riley worked at Outreach from 2021 to 2024. Initially, Riley served as a Technical Support Engineer and later advanced to the role of Senior Technical Support Engineer. In this capacity, Riley provided Tier 2 technical support for Outreach users globally, with a particular focus on the APAC region. Responsibilities included collaborating with various departments to develop best practices and training documentation.
Experience at TakeOut7
Riley's career includes significant experience at TakeOut7, where Riley worked from 2019 to 2021. During this time, Riley held multiple roles, including Customer Relations Manager and Support Specialist, as well as Support Team Manager. These positions involved managing customer interactions and leading support teams to enhance service delivery in Hartford, Connecticut, and Portland, Oregon.
Educational Background
Riley holds a Bachelor of Science degree in Culinary Arts and Food Service Management from Johnson & Wales University, completed between 2010 and 2014. The program emphasized ethical, environmental, and economic sustainability, equipping Riley with a strong foundation in both culinary skills and management principles.
Problem-Solving Skills
Riley demonstrates a passion for finding creative solutions to technical problems. This skill set has been applied throughout various roles, particularly in technical support, where innovative problem-solving is essential for addressing user challenges and enhancing customer satisfaction.