Brian Kim
About Brian Kim
Brian Kim is a Senior Customer Success Manager at Carbon, where he has worked since 2018. He has a diverse background in customer service and quality management, with previous roles at Burberry Outlet Store, Trinchero Family Estates, and the University of California, Davis.
Work at Carbon
Brian Kim has been employed at Carbon as a Senior Customer Success Manager since 2018. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His tenure at Carbon spans six years, during which he has contributed to the company's customer engagement strategies in Redwood City, California.
Previous Experience in Customer Service
Before joining Carbon, Brian worked at Burberry Outlet Store as a Customer Service Representative from 2007 to 2008. This role, held in Vacaville, CA, provided him with foundational experience in customer interaction and service delivery.
Experience in Enology and Quality Management
Brian served as an Enologist and Quality Manager at Trinchero Family Estates from 2008 to 2018. Over the course of ten years in Saint Helena, he was responsible for overseeing quality assurance processes and contributing to wine production standards.
Research Assistant Roles at UC Davis
Brian held multiple positions at the University of California, Davis as a Research Assistant. He worked for six months in 2007 and previously for another six-month period from 2003 to 2004. These roles involved supporting research projects and contributing to academic studies.
Education at University of California, Davis
Brian Kim earned a Bachelor of Science degree in Psychology with a Biology Emphasis from the University of California, Davis. His studies spanned from 2003 to 2008, equipping him with a strong academic foundation in both psychology and biology.