Eyerusalem Kefyalew
About Eyerusalem Kefyalew
Eyerusalem Kefyalew is a Manager and Onboarding Consultant at Carbon, where she has worked since 2019. She has a background in computer engineering and project management, with extensive experience in customer onboarding and automation solutions.
Current Role at Carbon
Eyerusalem Kefyalew currently serves as the Manager, Onboarding Consultant at Carbon. She has held this position since 2019, overseeing a fast-growing customer onboarding team in Redwood City, CA. Her role involves managing the onboarding process for new customers, ensuring a smooth transition and integration of Carbon's services. Eyerusalem is dedicated to training and knowledge transfer, providing support to both internal teams and external clients.
Previous Experience at Carbon
Prior to her current role, Eyerusalem worked at Carbon as an Implementation Specialist from 2016 to 2019. During her three years in this position, she contributed to the successful implementation of Carbon's solutions, enhancing customer satisfaction and operational efficiency. Her experience at Carbon laid the foundation for her current managerial responsibilities.
Professional Background in Technical Support
Eyerusalem has extensive experience in technical support roles. She worked at Velocity11 as a Technical Support professional from 2005 to 2007 and later at Agilent Technologies as Technical Support II - Automation Solutions from 2007 to 2016. In these positions, she developed skills in customer service and technical troubleshooting, which have been beneficial in her subsequent roles.
Education and Certifications
Eyerusalem earned a Bachelor of Science in Computer Engineering from San Jose State University, completing her studies from 2000 to 2006. She furthered her education by obtaining a Stanford Advanced Project Management Certificate from Stanford University, studying from 2015 to 2016. This educational background supports her expertise in project management and technical operations.
Expertise in Automation Solutions
Eyerusalem possesses extensive experience in automation solutions, particularly within the life sciences and digital manufacturing sectors, including 3D printing. Her background includes developing operational processes and reporting tools that streamline customer order workflows. She has managed multiple site preparations and installations, showcasing her ability to handle complex projects effectively.