Kevin Reyes
About Kevin Reyes
Kevin Reyes serves as the Senior Manager of Customer Success at Carbon, where he has worked since 2016. He manages a global team and oversees CRM operations, while also developing strategic initiatives for customer solutions.
Work at Carbon
Kevin Reyes has served as the Senior Manager of Customer Success at Carbon since 2016. In this role, he manages a global Customer Success team that operates across the United States, United Kingdom, Germany, and Japan. His responsibilities include acting as a CRM system administrator, ensuring effective operations and integrations with business systems. He collaborates with cross-functional teams to develop and maintain processes that enhance customer solutions and facilitate product launches.
Education and Expertise
Kevin Reyes earned a Bachelor of Arts (B.A.) degree in Environmental Business from the University of Redlands, where he studied from 2008 to 2012. His educational background provides a foundation for his work in customer success and strategic initiatives. He also completed his secondary education at Mission Viejo High School.
Background
Before joining Carbon, Kevin Reyes worked as a Compliance Specialist for the City of Redlands from 2011 to 2012. This role contributed to his understanding of regulatory compliance and operational processes, which he applies in his current position in customer success.
Achievements
In his current role, Kevin Reyes leverages CRM systems to curate customer and product reports, presenting analysis to product teams and leadership. He develops strategic initiatives aimed at enabling scalable workflows and effective management of customer success, demonstrating his commitment to enhancing customer experiences.