Adam Whittier
About Adam Whittier
Adam Whittier is a Customer Success Manager with extensive experience in customer service and technical support roles. He has a background in software implementation and disaster recovery solutions, contributing to his effectiveness in managing customer success projects.
Current Role at OpenText
Adam Whittier currently serves as a Customer Success Manager at OpenText, a position he has held since 2017. In this role, he focuses on ensuring customer satisfaction and success by managing complex projects related to software implementation. His experience in this position spans over seven years, during which he has developed expertise in disaster recovery solutions, enhancing customer support and technical assistance.
Previous Experience at OpenText
Before his current role, Adam Whittier worked at OpenText in various capacities. He began as a Technical I Representative in 2014, where he provided sales and technical support. He progressed to the position of Technical II Escalations Agent, serving from 2014 to 2017. His tenure at OpenText has allowed him to gain significant experience in customer success and regional sales management.
Background in Customer Service at TD
Adam Whittier has a substantial background in customer service, particularly from his time at TD. He held various roles from 2009 to 2012, starting as a Customer Service Agent and advancing to Team Lead as a Banking Specialist. His experience at TD included multiple levels of customer service roles, allowing him to develop strong skills in customer interaction and support.
Education and Technical Training
Adam Whittier completed his education at Lincoln Tech in Nashville, where he studied Autobody/Collision and Repair Technology, earning an Auto Collision and Repair diploma from 2003 to 2005. He also graduated from Poland Regional High School with a High School Diploma in General Studies from 1998 to 2002. This educational background provided him with foundational skills that he has applied throughout his career.
Sales and Marketing Experience
In addition to his customer service roles, Adam Whittier has experience in sales and marketing. He worked as a Promotion/Sales Marketer at BFG Communications from 2006 to 2008. This role contributed to his ability to identify cross-sales opportunities, a skill that has proven beneficial in his current position as a Customer Success Manager.