Catherine Jones
About Catherine Jones
Catherine Jones serves as the SMB Team Manager at Carbonite, where she has worked since 2012. With a background in sales and management, she has successfully transitioned from an Escalation Agent to her current leadership role.
Work at Carbonite
Catherine Jones has been employed at Carbonite since 2012, initially serving as a Business Technical Support representative. In this role, she has developed a strong understanding of customer needs and technical solutions. In 2017, she transitioned to the position of Escalation Agent, where she managed complex customer issues and ensured high levels of satisfaction. In 2019, she advanced to the role of SMB Team Manager, where she leads a team focused on small and medium-sized business clients. Her experience at Carbonite reflects her ability to adapt and grow within the organization.
Background in Sales and Management
Catherine Jones possesses a solid background in sales and management, which enhances her effectiveness as a leader in her current role at Carbonite. Prior to her tenure at Carbonite, she worked as a General Manager at Regal Cinemas from 2000 to 2006. This experience provided her with valuable insights into team dynamics and operational management. Her extensive experience in management roles has equipped her with the skills necessary to drive team productivity and foster a collaborative work environment.
Education and Expertise
Catherine Jones studied at Central Maine Community College, where she focused on General Education and earned an Associate's Degree from 2010 to 2012. This educational background laid the foundation for her career in management and technical support. Her academic achievements complement her professional experience, providing her with a well-rounded skill set that includes effective communication and problem-solving abilities.
Career Progression
Catherine Jones has demonstrated significant career progression at Carbonite. She began her journey as a Business Technical Support representative and advanced to the role of Escalation Agent. In 2019, she was promoted to SMB Team Manager, reflecting her dedication and capability within the company. This progression highlights her commitment to professional growth and her ability to take on increasing responsibilities over time.