Céline Brandy
About Céline Brandy
Céline Brandy serves as the Head of Customer Success at Carbonite, a position she has held since 2018. She has a diverse educational background, including multiple master's degrees and extensive experience in customer success and account management.
Current Role at Carbonite
Céline Brandy serves as the Head of Customer Success at Carbonite, a position she has held since 2018. In this role, she is responsible for overseeing customer success initiatives, ensuring that clients receive optimal support and value from Carbonite's services. Her leadership in customer success contributes to the company's mission of providing reliable data protection and recovery solutions.
Professional Background
Céline Brandy has a diverse professional background in customer success and account management. Prior to her current role at Carbonite, she worked at EMC as an account manager from 2011 to 2014. She transitioned to a global manager position in customer success at EMC, where she worked for ten years. Her early career included roles as a localization translator at Big Fish Games and as an enterprise customer support representative at Symantec.
Education and Expertise
Céline Brandy has a strong educational foundation with multiple master's degrees. She studied at the School of Food and Nutritional Sciences and achieved a Master of Business Administration from 2017 to 2019. Additionally, she completed another master's program at Université de Poitiers. Her academic background equips her with a unique perspective in her professional roles, particularly in customer engagement and support.
Previous Work Experience
Before her tenure in customer success, Céline Brandy gained experience as a freelance translator and interpreter at Cillero & De Motta from 2007 to 2008. She also worked as a localization translator at Big Fish Games from 2009 to 2011. Her brief role at Symantec in 2009 as an enterprise customer support representative provided her with early exposure to customer service dynamics.