Dustin Ouellette
About Dustin Ouellette
Dustin Ouellette is a Customer Success Associate at Carbonite, where he has worked since 2021 after transitioning from a Technical Support Professional role. He holds two Associate's degrees and has a strong background in software troubleshooting and a passion for computer repair.
Work at Carbonite
Dustin Ouellette has been employed at Carbonite since 2021, serving as a Customer Success Associate. In this role, he focuses on ensuring customer satisfaction and providing support for software-related issues. Prior to this position, he worked at Carbonite as a Technical Support Professional for eight years, from 2013 to 2021. His transition from technical support to customer success reflects his growth in responsibilities and expertise within the company.
Education and Expertise
Dustin Ouellette completed his high school education at Monmouth Academy, achieving a High School Diploma from 2003 to 2007. He furthered his education at Central Maine Community College, where he earned an Associate's degree in Automobile/Automotive Mechanics Technology from 2007 to 2009. Additionally, he studied at Kaplan University, obtaining another Associate's degree in Computer and Information Sciences and Support Services from 2015 to 2016. His educational background supports his technical skills and customer service capabilities.
Background
Before joining Carbonite, Dustin Ouellette worked at Hannaford Bros. Co. as a Produce Associate from 2007 to 2013. His early career experiences contributed to his development in customer service and teamwork. Dustin's interest in technology began in childhood, where he developed a passion for computer repair and troubleshooting through hands-on experimentation with electronics.
Technical Skills and Experience
Dustin Ouellette possesses hands-on experience in software troubleshooting, which is integral to his current role as a Customer Success Associate. His technical background, gained through years of working in technical support, equips him with the necessary skills to assist customers effectively. This experience enhances his ability to resolve issues and improve customer satisfaction.