Emmi Rackliffe
About Emmi Rackliffe
Emmi Rackliffe is a Customer Advocacy Specialist at Carbonite, where she has worked since 2014. She has over a decade of experience in customer support roles, including previous positions at Carbonite and Great Falls Marketing.
Work at Carbonite
Emmi Rackliffe has been employed at Carbonite since 2012. She started her career there as a Technical Support Level 1, where she worked for one year before advancing to Technical Support Level 2 for another year. In 2014, she transitioned to her current role as a Customer Advocacy Specialist. Over her tenure at Carbonite, she has accumulated a decade of experience in customer support and advocacy, contributing to the company's mission of providing reliable data protection solutions.
Previous Experience in Customer Service
Before joining Carbonite, Emmi Rackliffe worked at Great Falls Marketing as a Customer Service Representative from 2009 to 2012. During her three years in this role, she developed essential skills in customer interaction and support, which laid the foundation for her future positions in technical support and customer advocacy. This experience has contributed to her understanding of customer needs and expectations.
Career Progression
Emmi Rackliffe's career progression at Carbonite reflects her growth and expertise in customer support. Starting as a Technical Support Level 1, she quickly moved up to Level 2, demonstrating her ability to handle more complex customer issues. Her promotion to Customer Advocacy Specialist in 2014 signifies her commitment to enhancing customer experiences and addressing their concerns effectively.
Location and Work Environment
Emmi Rackliffe is based in Boston, Massachusetts, where she has worked at Carbonite for the entirety of her career there. The Boston area is known for its vibrant tech industry, providing a dynamic work environment that supports innovation and customer service excellence. Rackliffe's role in this location allows her to engage with a diverse customer base.