J. Eric Riddle
About J. Eric Riddle
J. Eric Riddle is a Solutions Engineer at Carbonite, where he has worked since 2011. He has contributed significantly to the company by authoring over 200 knowledgebase articles and playing a key role in the acquisition of Zmanda.
Work at Carbonite
J. Eric Riddle has been employed at Carbonite as a Solutions Engineer since 2011. He has worked remotely from Tulsa, OK, while the company is headquartered in Sunnyvale, CA. His role involves providing technical support and solutions to clients, leveraging his extensive knowledge and experience in the field. Riddle was instrumental during the acquisition of Zmanda by Carbonite, where he conducted technical and non-technical demonstrations and facilitated Q&A sessions to ensure a smooth transition.
Education and Expertise
J. Eric Riddle completed his high school education at Wagoner High School, earning a High School Diploma from 1996 to 2000. His academic background includes a focus on College/University Preparatory and Advanced High School/Secondary Diploma Program. This educational foundation has contributed to his expertise in technical solutions and support within the technology sector.
Background
Before joining Carbonite, J. Eric Riddle was associated with Zmanda, where he played a key role during its acquisition by Carbonite. His experience includes being the first Zmanda employee to visit Carbonite's headquarters post-acquisition, highlighting his involvement in the integration process. Riddle's background in technical support and solutions engineering has been pivotal in his current role.
Achievements
J. Eric Riddle has authored over 200 knowledgebase articles that have been adapted into training materials for new support personnel at Carbonite. His contributions have enhanced the onboarding process and improved the overall efficiency of the support team. His work in creating these resources demonstrates his commitment to knowledge sharing and team development.