James Sims
About James Sims
James Sims is a Technical Support Specialist at Carbonite, where he has worked since 2019.
Work at Carbonite
James Sims has been employed at Carbonite since 2019. In his role as a Technical Support Specialist, he provides assistance and solutions to customers experiencing technical issues. His responsibilities include troubleshooting problems, guiding users through software functionalities, and ensuring customer satisfaction. Over the course of five years, he has developed a strong understanding of the company's products and services, contributing to effective support operations.
Professional Experience
As a Technical Support Specialist at Carbonite, James Sims has gained extensive experience in customer service and technical problem-solving. His role requires him to communicate effectively with clients, understand their needs, and provide timely resolutions. This experience has equipped him with valuable skills in technical support and customer interaction.