Jared O'connor
About Jared O'connor
Jared O'Connor is a Senior Technical Support Engineer at Carbonite, where he specializes in supporting disaster recovery solutions for Windows and Linux platforms. He collaborates with the development team to address customer feedback and provides training to fellow engineers while utilizing his expertise in PowerShell scripting and virtual environments.
Work at Carbonite
Jared O'Connor has been employed at Carbonite as a Senior Technical Support Engineer since 2017. He operates in the Indianapolis, Indiana Area and plays a crucial role in addressing customer issues and feedback. His responsibilities include collaborating with the development team to prioritize support tasks and enhance the overall customer experience. O'Connor specializes in supporting Double-Take Availability, Move, and Disaster Recovery solutions for both Windows and Linux platforms, ensuring effective resolution of complex technical challenges.
Education and Expertise
Jared O'Connor completed his education at the University of Central Missouri, where he earned an Associate of Arts degree in Electronics from 1996 to 1999. Prior to this, he attended David H. Hickman High School from 1993 to 1996. His educational background provides a solid foundation for his technical expertise, which he applies in his current role to develop custom PowerShell scripts and manage complex IT environments.
Background
Jared O'Connor has a background in technical support and engineering, with a focus on enhancing support capabilities through continuous learning. He stays current with the latest Windows technologies, which aids in his ability to troubleshoot and resolve technical issues effectively. His experience includes recreating complex IT environments to diagnose customer problems and providing training to other engineers on challenging technical issues.
Technical Skills and Responsibilities
In his role as a Senior Technical Support Engineer, Jared O'Connor manages lab servers and is responsible for deploying and maintaining virtual environments using VMWare and Hyper-V. He develops custom PowerShell scripts to streamline troubleshooting processes and enhance operational efficiency. His technical skills enable him to provide effective support for a range of solutions, including disaster recovery and availability services.